FREQUENTLY ASKED QUESTIONS

We are on a break and currently not available.

Once we receive your order, we shall text or email you regarding the best delivery time on Sunday that works for you.  You can also let us know your availability and preference by leaving us a note at the checkout or reach us at [email protected].

We are currently on a break and no pick-up is available.

We accept all of the following payments: Interac e-Transfer® for email orders, credit card and debit card through Square Payment.

Since our smoothies have more than 1 serving and over 25% of fruits, so our Amazake Smoothies are zero-rated or non-taxable under Canada Revenue Agency (CRA)’s beverage classification.

For fermented oat mylk, it’s tax inclusive.

If you are picking-up our products, we highly recommend you to bring an insulated cooler bag so that they are kept frozen/cold during travel. Once home, please store them in the refrigerator or freezer as indicated on the packaging.

For example, our Fermented Oat Mylk must be stored in the refrigerator once home. For our Amazake Smoothies, they need to be kept frozen but due to freezer burns, we suggest to consume within 3 months. Once defrosted, they are good to consume within a day (24 hours).

Yes and No. Our ingredients are free from top allergens, such as dairy, soy, nuts, sesame seeds and gluten. However, we cannot guarantee that our smoothies are total allergen-free even when we take precautions as we are starting small and working in a licensed commissary kitchen at the moment. However, it is our goal to have our own facility so that we can declare allergen-free one day.

Our amazake is made of rice Koji and NOT sake lees, so it is a non-alcoholic beverage for all ages to enjoy. Nursing mom + kids* tested and approved!

* Ages from toddler to teens
Keeping everyone safe and healthy is our top priority as we don’t want to see anyone getting sick. We’re strictly following health + hygiene protocols to protect you and our employees at all times. Precautionary measures include: all employees will stay home when sick, wear masks, wear gloves when handling food and wash hands often throughout the day, keep distance, disinfect high touch surfaces often and no customers inside. We shall continue to monitor the situation daily and take guidance from the local health authorities.