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PRIVACY POLICY

Last updated: July 31, 2021

Welcome to Our privacy policy! It’s great that You’d like to know more about how We keep Your information safe. This policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATIONS & DEFINITIONS

For the purposes of this Privacy Policy, the words of which the initial letter is capitalized have meanings defined under the following conditions, which shall have the same meaning regardless of whether they appear in singular or in plural.

  • Account means a unique account created for You to access Our Service or parts of Our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sveet Eats Ltd.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: British Columbia, Canada
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service, Site or Store refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to http://www.sveet.ca
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL CONSENT

How do You get my consent? When You provide Us with personal information to complete a transaction, verify Your credit card, place an order, arrange for a delivery or return a purchase, We imply that You consent to Our collecting it and using it for that specific reason only. If We ask for Your personal information for a secondary reason, like marketing, We will either ask You directly for Your expressed consent, or provide You with an opportunity to say no.

How do I withdraw my consent? If after You opt-in, You change Your mind, You may withdraw Your consent for us to contact You, for the continued collection, use or disclosure of Your information, at anytime, by contacting Us at sveet.ca@gmail.com or private message Us on Instagram @sveet.ca.

AGE CONSENT AND CHILDREN’S PRIVACY

By using this Website, You represent that You are at least the age of majority in Your state or province of residence, or that You are the age of majority in Your state or province of residence and You have given us Your consent to allow any of Your minor dependents to use this site.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Types of Data Collected and usage

Personal Data: When You purchase from Our Store via Square, Square will collect and store certain personally identifiable information from You including: Your first name, last name, billing address, shipping address, email address and phone number. We’ll use this information for purposes, such as, to:

  • Identify and contact You regarding information about Your Account and order via email, telephone calls or SMS
  • Respond to Your requests, including refunds and complaints
  • Estimate or calculate shipping costs
  • Deliver Your order Ourselves or through partnered shipping companies
  • Process payments and prevent fraud
  • Set up Your Account for Our Store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve Our Store offerings
  • Send You marketing messages, if You choose to receive them
  • Use data from the site for purposes of re-marketing through social media
  • Populate the checkout for future orders

Payment Information from Square payment: Your encrypted credit card data (e.g. payment card number, CVC code and expiration date), which we do not store on this Website, is managed by Square payment.  View Square’s privacy policy here.

Tracking Technologies and Cookies: We use both Persistent and Session Cookies, as well as similar tracking technologies to track the activity on Our Service and store certain information.  They are use for the purposes set out below:

  • Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if user/browser have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
  • Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Usage Data: When You browse Our Website, Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Comments: We will also store comments or reviews, if You choose to leave them on Our Website or Social Media.

RETENTION OF YOUR PERSONAL DATA

We generally store information about You for as long as We need the information for the purposes set out in this Privacy Policy, and We are not legally required to continue to keep it. For example, We will store order information for tax and accounting purposes. This includes Your name, email address and billing and shipping addresses.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

ACCESS AND DISCLOSURE OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at Our operating offices and in any other places where the parties involved in the processing are located. For example, both Administrators, Shop Managers and Courier can access order information like what was purchased, when it was purchased and where it should be sent, and customer information like Your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support You. Other areas We might disclose Your data:

  • Business Transaction: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law Enforcement or Other Legal Requirements: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). We may also disclose Your Personal Data if such action is necessary to:
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of Users of the Service or the public
    • Protect against legal liability

SECURITY OF YOUR PERSONAL DATA

To protect Your personal information, We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. While no method of transmission over the Internet, or method of electronic storage is 100% secure, We strive to use commercially acceptable means to protect Your Personal Data, and We cannot guarantee its absolute security.

If You provide us with Your credit card information, the information is encrypted and stored by by Our Service Provider (Square Payment). View Square’s privacy policy here.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

What rights You have over Your data

If You have an Account on this site, or have left comments, You can request to receive an exported file of the personal data We hold about You, including any data You have provided to us. You can also request that We erase any personal data We hold about You. This does not include any data We are obliged to keep for administrative, legal, or security purposes.

QUESTIONS AND CONTACT INFORMATION

If You would like to: access, correct, amend or delete any personal information We have about You, register a complaint, or simply want more information contact Our Privacy Compliance Officer at sveet.ca@gmail.com or private message Us on Instagram @sveet.ca with the subject [Re: Privacy Compliance Officer].

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